Cannot communicate with the scanner. The cable may be disconnected, or the scanner may be turned off. Check the scanner status and try again. Scanner driver will be terminated.

Cannot communicate with the scanner. The cable may be disconnected, or the scanner may be turned off. Check the scanner status and try again. Scanner driver will be terminated.

What does error message "Cannot communicate with the scanner. The cable may be disconnected, or the scanner may be turned off. Check the scanner status and try again. Scanner driver will be terminated." mean and how can I solve and fix it.

Reconnect Cable

  1. Disconnect and reconnect the scanner.

    2. * If the scanner is connected via USB hub, connect the scanner to the computer directly without hub.
    * If your computer has multiple USB ports, connect the scanner to another port.

  2. Restart the computer. The scanner may be recognized and work.
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